★ Visual Journey Map

The Student Journey — Start to App

From the moment a student opens the registration page, to logging into the mobile app.

Start

Student opens the Registration Page

Link is shared by the office team via WhatsApp, email or website

Step 1

Enter Email Address

System sends OTP to every email entered

After OTP

Have you registered with us before?

NEW student
Step 3 · New

Fill personal details

Name, phone, gender, address, parent info, academic info

Step 4

Upload 2 photos

Passport photo + Government ID (max 10 MB each)

RETURNING student
Step 3 · Returning

Profile completeness check

Complete profile → form skipped. Missing details (e.g. mobile-app signup) → short "Complete your profile" form with only what's needed

Step 4

Go to batch picker

Anything already on file (photo / ID) is kept — not re-uploaded

Step 5 — All students

Pick Branch & Batch

Choose location, then choose batch · Fee breakdown displayed

Decision

How will the fee be paid?

Option A

Offline Payment

NEFT / UPI / Cash / Cheque · Enter txn ID + upload receipt

Option B

Deferred Payment

Pay later · Office will call back

Option C

Online Payment

Coming soon · Card / UPI / netbanking

Office Action

Office staff verifies payment & enrolls student

Usually within 1 working day for offline payments

★ EMAILS THE STUDENT RECEIVES

Step 5

◆ Download InstituteApp

Google Play (Android) or App Store (iPhone)

Step 6

Sign in with email + temporary password

From Email #1 · Then change password in Settings

Step 7 · One-time

✈ Link Telegram & join your batch group

Home → "Telegram Integration" card → Link Now → Start in Telegram. Then open your batch → tap Join on the group card. The bot verifies you're an active, enrolled student in that batch and auto-approves you.

Ongoing · Keep fees current

⚠ Group access follows your batch access

If fees stay unpaid past the grace period after your due date, your batch access can be blocked — and you may be removed from the batch's Telegram group. Clear your dues → access restored → tap Join to rejoin.

You're in

✓ Welcome to your dashboard

Live classes · Tests · Question Bank · Study Materials · Progress · Leaderboard · Badges

Start & End
Student Action
Decision / Office Action
Email Received
Mobile App
Done